We have committed ourselves to providing an unparalleled level of personalized service. Our programs meet and fulfill our clients and their relocating families expectations
Employee Briefing
- Review
Review assignment benefits and a planning session with the employee on all aspects of their assignment
Destination Services
- Family needs assessment
Collect information from assignee/spouse to ensure that we are addressing all the family’s needs. - Home search
Select properties that best fit the family’s needs and expectations, established budget and security guidelines to maximize the time during the family’s property visits. - Schools
Identify schools based on family’s needs, make all necessary appointments and review required documentation with family.
Destination Services
- Home search
Accompany family to view pre-selected homes, help with identifying and selecting a home, assist with lease negotiations and signatures, make arrangements for deposits, initial rent payments, etc. - Neighborhood familiarization
Once a neighborhood has been identified, accompany family on a community orientation, including emergency facilities, shopping, parks, churches, etc. - Temporary Housing
Coordinate temporary housing as needed and allowed by corporation - Utility hook-ups
Arrange for telephone, cable, internet, electricity, gas, water, etc.
School Search Assistance
- Conduct a needs assessment to collect information from assignee/spouse in order to identify the best schooling options for the child(ren).
- Share school information with assignee/spouse prior to their arrival in order to identify the options they would like to visit.
- Coordinate and accompany family/children to the school visits.
- Assist during registration process; make arrangements for testing, physicals etc.
Opening Bank Accounts/Bill Payment
- Accompany assignee/spouse to their choice of financial institutions to assist with opening of bank account (s).
- Explain the bill payment process and options, online banking, payment by check, etc. as customary in each location.
Obtaining driver’s license
- Provide driving manual or studying materials as applicable, make the necessary appointments, review process and accompany assignee/spouse to the motor vehicle office.
Spouse activities
- Research volunteer opportunities, international/expatriate organizations, university classes, etc. as requested by spouse.
Leisure activities including club memberships
- Research and provide information regarding country clubs membership, theater, community organizations, etc. as requested.
Employee Briefing
- Counseling and planning support for the employee’s repatriation
Departure Services
- Lease termination, utilities close down, deposit retrieval, housing inspection, rental furniture oversight
Service Quality Management
- Survey sent to the employee to rate their level of satisfaction with the relocation support and delivery of individual services